Customer Service

Innovative Urns, LLC's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at sales@innovativeurns.com or call 1.800.251.3344 during business hours M-F. For a faster response, please email our sales director at sales@innovativeurns.com.

When you place an order on our website, we are notified immediately via an email sent to our cell phones, so fast order processing and fast shipping are never a problem! Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

We would be interested in hearing what kind of specialty cremation urns you would like to see in the future. We are always updating our site with new products so be sure to bookmark our site and check back frequently. Feel free to place your order anytime, even if it is 2 o'clock in the morning!

We will process and ship out your order via USPS or UPS immediately (if ordered on a holiday or weekend after 4pm Friday order will ship out next business day). You will also recieve a tracking number via email so you can follow your order.

To obtain the status of an order, enter the confirmation number and click Go!.