Customer Service
Innovative Urns, LLC's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at sales@innovativeurns.com or call Eric at (623) 810-5723 during business hours M-F. For a faster response, please email our sales director at sales@innovativeurns.com. Also, when you place an order on our website, we are notified immediately via an email sent to our cell phones, so fast order processing and fast shipping are never a problem! Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
We would also be interested in hearing what kind of specialty cremation urns you would like to see in the future. We are always updating our site with new products so be sure to check back frequently. Feel free to place your order anytime, even if it is 2 o'clock in the morning! We will process and ship out your order, via UPS, immediately (if ordered on a holiday, order will ship out next business day). You will also recieve a tracking number via email so you can follow your order.